Bregje: “As a first-line office employee, you are the first point of contact for everyone”

On April 20 it is the day of the office service. Today we are putting the office staff in the spotlight. What is it like to work as an office employee at vb&t Verhuurmakelaars? Read the interview with one of our very own stars: Bregje from the office here.

“From someone asking if they can speak “kind regard” to a question about keeping pets in the home. You can't think of it that crazy or the question will pass by"

“As an internal service employee first line, you are the first point of contact for anyone looking for a home or has a question about renting a home. Both by telephone and by e-mail. All target groups, all ages and all nationalities; We have no shortage of versatility. From someone asking if they can speak "kind regard" to a question about keeping pets in the home. You can't think of it so crazy or the question passes by.

We make sure that everyone ends up with the right colleague or department if we can't help them. We also support our colleagues with placing the available homes on the website, drawing up rental agreements, selecting the most suitable candidate for the vacant homes and we assist future tenants with questions on behalf of our colleagues.”

“The conversations often make us curious, surprised or genuinely moved”

“As an office employee you must be able to listen carefully, be clear (dare to), be able to ask questions and like hectic. Keeping an overview and working accurately is essential. The great thing about this feature is that you hear so many different stories. The conversations often make us curious, surprised or genuinely moved. That makes the day fly by.”

“He couldn't believe his eyes and was so moved that he cried with happiness. I get out of bed in the morning for cases like this.”

“One day a man contacted me to ask if I could check whether all the information he had entered was correct. He said that he had responded so many times to the same house but had never succeeded and his dream was to live in that street. Everything seemed to be right and I told him there wasn't much more he could do but keep responding and get a little lucky. The next day it turned out that he had been given a house in the street in question. He couldn't believe his eyes and was so moved that he cried with happiness. For cases like this I get out of bed in the morning.”

“vb&t Verhuurmakelaars is a beautiful, colorful and accessible company”

“I especially enjoy the daily hectic at the office. There is always something happening and fortunately there is also time for a chat or a joke in between, despite the crowds. It's an interesting product and I'm learning every day so I'm not done learning for a while. vb&t Verhuurmakelaars is a beautiful, colorful and accessible company that I personally will not easily get bored of. My colleagues also make my days a lot more fun. No, I'll just sit here for a while.”