Privacy Statement

This is the privacy statement of vb&t Verhuurmakelaars (hereinafter referred to as ‘we’). In this statement, we describe how we handle the personal data of our customers, suppliers and clients. This privacy statement may be amended from time to time. The most recent version will be published on our website.

The site www.vbtverhuurmakelaars.nl processes privacy-sensitive data, or personal data. We consider careful handling of personal data of great importance. Personal data are therefore carefully processed and secured by us.

In our processing, we comply with the requirements of the General Data Protection Regulation (‘AVG’) and other applicable laws and regulations. Among other things, this means that:

• We clearly state the purpose for which we process personal data. We do this by means of this privacy statement;

• We only collect personal data required for legitimate purposes;

• We ask your express permission to process your personal data whenever this is required;

• We implement appropriate security measures in order to protect your personal data and we require parties who process personal data at our request to do likewise.

• We respect your right to access, rectify or delete your personal data at your request.

We respect the privacy of our visitors and anyone else who makes use of our website and/or online services. We act as a data controller. This privacy statement sets out what personal data we collect and use and for what purposes. We advise you to read this carefully.

This privacy statement was last updated on October 29, 2024.

Use of Personal Data

Personal data refers to any information that can provide details about an identifiable natural person. We process your personal data because you use our services.

What do we register?

We only store and use personal data that is directly provided by you in connection with the service you have requested, or where it is clear that the data is provided to us to process. We use the following data for the purposes mentioned in this privacy statement:

• Name and address details

• Email address

• Phone number

• Income details

• Disclosure of assets and/or debts

• Disclosure of marital status

• Bank details

• IP address

This personal data is used by us to execute agreements, improve our services, and enhance communication with you as a customer.

With companies that process your data on our behalf, we enter into a processing agreement to ensure the same level of security and confidentiality of your data. We remain responsible for these processes. Our employees are obliged to respect the confidentiality of your personal data. We do not process any special or sensitive personal data.

ID and Credit Check

Before entering into an agreement with you, we want to form a picture of any payment risks. This is how we determine whether to enter into an agreement with you and what conditions we apply. For this purpose, we will also provide your data to Economic Data Resources B.V. (EDR). Economic Data Resources B.V. (EDR) checks personal data and provides credit information reports with risk profiles. You can read about Economic Data Resources B.V.'s (EDR) processing of personal data in the privacy statement https://www.edrcreditservices.nl/privacy-statement/ here. This also tells you how to exercise your rights, such as rights of inspection, objection, correction and erasure. The identity and credit check is done by ID verification with selfie scan and by using personal data, including your name, address details and ID number, to request data from a certified credit and identity assessor. They only provide data to us under strict conditions and according to applicable laws and regulations.

Fraud and Money Laundering

We have an obligation under the Prevention of Money Laundering and Financing of Terrorism Act (Wwft) to investigate exactly who our customers are and to identify and report unusual transactions. As a result, so-called PEP and Sanctions tests are carried out for eligibility to rent. This is done by using personal data, including your name, address details and ID number, to request data from a certified compliance specialist. They only provide data to us under strict conditions and according to applicable laws and regulations.

Public Sources

We consult sources such as public registers, newspapers, the internet, and public profiles on your social media to prevent fraud.

Early Warning

As of January 1, 2021, the Municipal Debt Assistance Act (Wgs), also known as Early Warning, has come into effect.

Early Warning aims to prevent payment arrears from escalating into problematic debt situations.

As property managers, we implement this law. This means that if we detect rent arrears, we will report this to the relevant municipality. We will provide your name, address, phone number, and email address to the municipality, along with the amount of arrears and the due date of the claim.

Purposes and Underlying Principles

We process your personal data for the following purposes:

1. Sending you our newsletter and other publications.

2. Informing you about (changes to) our services and products.

3. Developing and improving our services.

4. We analyze your behavior on the website in order to improve the website and match the offer of products and services to your preferences.

5. We track your surfing behavior on different websites to match our products and services to your needs.

The bases for processing your personal data are, depending on the case:

• the granting of consent;

• the conclusion and execution of the service agreement with you;

• for the protection of the legitimate interests of our clients, unless   your interests, fundamental rights or freedoms outweigh them.

• to comply with legal obligations.

Advertising

In addition to the information on our website, we may inform you about our new products and services via social media.

Contact Form and Newsletter

Our service provides the option to ask questions via a contact form, in which you are asked to fill in various details to handle your question. You choose what information you provide. The information you send to us will be stored as long as necessary for the full answering and handling of your question or email.

We offer a newsletter to inform interested parties about our products and/or services. Each newsletter contains a link to unsubscribe. Your email address is automatically added to the list of subscribers.

Publication

We do not publish your customer data.

Disclosure to Third Parties

Your data will not be shared with third parties. Our service includes social media buttons. The administrators of these services collect your personal data through these buttons.

Cookies

Our service uses cookies. Third parties that we have engaged also place cookies.

When you first visit our service, a notification is displayed explaining why we use cookies. Your continued use of our service is interpreted as consent for this use of cookies.

You are free to disable cookies via your browser. However, please note that our website may no longer function optimally.

We have made agreements with third parties who place cookies about the use of cookies and applications. However, we do not have full control over what these providers do with the cookies when they retrieve them. For more information about these applications and how they handle cookies, please refer to the privacy statements of these parties (note: these may change regularly).

Google Analytics

We use Google Analytics to track how visitors use our service. We have entered into a data processing agreement with Google to make agreements about how they handle our data. We have not allowed Google to use the Analytics data for other Google services, and we anonymize IP addresses.

Security

We take security measures to prevent misuse of and unauthorized access to personal data.

Decisions Based on Automated Processing

We do not make decisions regarding individuals based on automated processing.

Retention Periods and Location

We only retain your personal data for as long as required to achieve the purposes for which your data is collected, to represent our legitimate interests and for as long as we are legally obliged to do so (e.g. the obligation to retain payment data for 7 years for tax purposes).

If we process your personal data to answer one of your questions, we will store this data for 4 (four) weeks so that we can answer any subsequent questions or deal with any complaints.

We store your personal data on servers in the Netherlands.

We use the services of Mailchimp, with which we have concluded a processor’s agreement, to distribute newsletters.

Third-Party Websites

This privacy statement does not apply to third-party websites which are hyperlinked to our service. We cannot guarantee that these third parties handle your personal data in a reliable and secure manner. We recommend that you read the privacy statement of these websites before you make use of them.

Changes to the Privacy Statement

We reserve the right to make changes to this privacy statement. We recommend that you check this privacy statement on a regular basis so that you will be aware of these changes.

Accessing and Revising Your Data

If you have any questions regarding our privacy statement or access to and changes in (or deletion of) your personal data, you can contact us via the contact details given below.

You can submit a request to access, revise or delete this data. You can also submit a request to export the data we have your permission to use or make it known, stating reasons, that you want us to limit the processing of personal data. Your personal data can only be deleted if this data is no longer relevant.

In order to prevent misuse, we may ask you to provide sufficient proof of identity. If this concerns access to personal data which is linked to a cookie, you will need to include a copy of this cookie. You can find this cookie in your browser (go to Settings). If the data is incorrect, you can ask us to rectify or delete it.

Dutch Data Protection Authority

Of course, we are happy to assist you if you have complaints about the processing of your personal data. Under privacy legislation, you also have the right to file a complaint with the Data Protection Authority regarding the processing of personal data. You can contact the Data Protection Authority through the following link: https://autoriteitpersoonsgegevens.nl/nl/contact-met-de-autoriteit-persoonsgegevens/tip-ons

Contact Details

If, after reading our privacy and cookie statement, you have any further questions and/or comments, please contact our Data Protection Officer at privacy@vbtgroep.nl.